One RED HOT Email Technique for the New Year
Earlier this year I surveyed C-suite executives by asking this question: Name a business writing best practice that has served you well in your career.
Tag Archive for: email writing
Email Writing Skills for Customer Service Professionals
Lorman Education Services has invited me to present on the topic of essential email writing skills for customer service professionals at an upcoming live webinar. As my guest, you are eligible for 50 percent off the registration fee.
I’m thrilled about partnering with Lorman and offering these outcome-oriented objectives during this 30-minute live webinar:
- Identify the top seven credibility-robbing mistakes we make with customer service emails—and how to avoid them
- Answer commonly asked questions about when—and if—you should use acronyms, jargon, and even emojis
- Never forget an attachment again
- Discover the four-step approach to composing a thorough email
- Understand the importance of a complete email subject line—and how to write one consistently every time
- Learn how to draft customer emails and responses that don’t sound canned
- Make sure your customer-facing emails are absolutely error free with no embarrassing typos or mistakes
Join us September 16, 2022
1:00PM EST – 1:30PM EST
Register online here
Call: 866-352-9539
Discount code: S4444442
Priority code: 15999
I look forward to having you in attendance and providing you with the latest information on essential email writing skills.
To customize a webinar, keynote, or professional development session that will have your audience laughing and learning, contact Mandi Stanley.
Certified Speaking Professional Mandi Stanley works with business leaders who want to boost their professional image by becoming better speakers and writers through interactive high-content keynotes, breakout sessions, workshops, technical writing seminars, and fun proofreading classes.
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The Order of Email Writing
We interrupt our regular blog posting to recount this super fun day of learning with PRCA (Public Relations Council of Alabama) to discuss the order of email writing. Read more
Grammar Grappler #22: Sincerely yours or Sincerely Yours
This week’s post is a quick read, but we’re using our summer theme of “Grammar Grapplers” to answer readers’ questions. Recently, I’ve received a couple of versions of this question. What do you think? Please choose the correct response. Read more
Grammar Grappler #17: The Tattletale of Email
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Grammar Grappler #16: Is it still a carbon copy?
What does cc: actually stand for when referring to emails? Read more
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Keep the “wacky words” coming! Thanks to all of you who have been commenting and adding to our wacky-word conversation these past few weeks. Please continue to post your questions and share your examples. This week’s winner is inflammable. Read more
Email in the Time of Corona
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5 Emails You Never Should Send–Even during Quarantine
Because so many of us can’t meet face to face as we shelter in place during this pandemic, we are depending on Zoom and Skype and FaceTime and livestreaming and various other virtual platforms. Email still reigns supreme as the number one most widely used communication tool for follow-up required correspondence, but with email, we lose the body language, facial expressions, and tone of voice that can help communicate a total message.
Yes, tone is tricky with email, and we shouldn’t try to make up for it by inserting smiley face emojis and excessive punctuation marks. And in these five scenarios, we definitely should be leery before pressing send. These are five emails that should never leave our outbox.
1. When you just want to “go off” or vent.
I tell my live seminar participants that anger and danger are separated by only one letter. Emails sent in anger or the height of anxiety can result in danger, including the danger of losing one’s job. Remember: Email lasts forever.
2. When addressing confidential, sensitive matters
such as disciplinary or performance reviews—and never someone’s Social Security number.
3. When it’s personal information.
Even during this time when work and home life are intertwined, we don’t need to get lax about sending personal emails from our work accounts.
4. When you don’t want a permanent record of the message.
Again, email lasts forever. There are certain times it is much better to pick up the phone and call.
5. When it’s urgent!
For some reason, people think we are sitting at our computers awaiting an email from them and will be able to respond immediately. Email is not intended for immediate response. It could be hours before someone checks in. Calling or texting typically will yield a faster response.
To customize a keynote or professional development session that will have your audience laughing and learning, contact Mandi Stanley.
Certified Speaking Professional Mandi Stanley works with business leaders who want to boost their professional image by becoming better speakers and writers through interactive high-content keynotes, breakout sessions, workshops, technical writing seminars, and fun proofreading classes.
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