Before You Press Send:

Nobody’s reading your emails.

It’s true. You’re writing these memos and sending emails—and no one’s reading them. You’re emailing important sales updates and attaching notes from prospect meetings, but when everyone shows up, it’s quickly evident no one has even read the email or opened the attachment. They received it, but they didn’t read it.

That’s a problem—and a huge time waster.

In addition, many professionals today tend to multitask with email. Any emailed correspondence bearing your organization’s name must be absolutely error free. Even a careless mistake in an email can damage an organization’s reputation and can make an entire work group look bad.

Solutions lie in this fast-moving interactive session targeted for anyone responsible for overseeing outgoing correspondence and email throughout the business day. Participants will learn:

• Four sure ways to get people to actually read your email
• The top seven credibility-robbing email mistakes and how to avoid them
• The importance of a complete email subject line—and how to write one consistently every time
• How to use mapping to organize documents quickly
• How to get a grip on your inbox with a few time management tips and current “netiquette” advice
• How to make sure email bearing your organization’s name is absolutely error free with no embarrassing “bloopers”
• Lessons learned from some real email “horror stories”
• BONUS: A few practical punctuation pointers to eliminate run-on sentences along with hot topics such as tone appropriateness and SCREAMING IN ALL CAPS