The technical writing class was a very informative session with a lot of takeaways. Mandi is an engaging facilitator and clearly an expert on the subject matter. Her teaching style is 100% participant-centered learning, which I relate to and feel strongly about.
Christy Bobbitt
Manager – Distribution Operations Support
During this highly customized interactive session, participants will learn:
- A proven technique for writing crystal-clear learning objectives and instructions, including good and bad examples
- How to describe a complicated subject in clear and concise terms
- What to do when you can’t avoid using technical jargon
- How to make sure technical documents are absolutely error free
- Language guidelines for better receptivity such as non-inflammatory language, gender-neutral references, and attention to tone
- How to eliminate clichés and “smothered verbs” from documentation
- How to use mapping for instructional writing in technical documents
- How to distinguish among the prewriting, writing, and rewriting phases
- A step-by-step process for editing and proofreading your final draft (it works every time)
- Quick and easy guidelines for delivering technical content
